Tenant Experience

Latest News

Returning to Place: The Built Environment and the Human Experience Mandate

April 29, 2021 | By Will Craig

Prior to 2020, technology had already afforded us the convenience of ordering coffee, booking meetings and conducting business and personal relationships online. However, it wasn’t until the pandemic that many people began to appreciate the inimitable experiences, spontaneity and connections that the built environment provides—like the energy of a bustling city during the morning commute or the thought-provoking mural you pass in the lobby on your way to lunch—both of which cannot be adopted into a virtual format.

Are You Filling the Need for Space on Demand?

April 7, 2020 | By John Salustri

As the coworking trend continues to grow, commercial property owners and operators are testing their flex-ability.

City National Plaza: A Sustainability Superstar

April 7, 2020 | By Tanner Johnston

It’s one thing to have a robust recycling program, celebrate Earth Day, encourage green cleaning or host wellness programs, but have you ever offered your tenants a “sound bath?” A commitment to sustainability and occupant wellness may be part of standard best practices in today’s commercial office market, but it’s safe to say that the team at City National Plaza in Los Angeles is going above and beyond.

Designing for the Human Experience

January 30, 2020 | By Will Craig

As the nature of work becomes increasingly digital, modern tenants are looking to their physical surroundings for meaningful connections and stimulating experiences. Through an experiential design approach, property professionals can transform their buildings into memorable spaces.

Mobile Amenities Boost the Tenant Experience

January 31, 2020 | By Patrick Kirk

In today’s experiential-focused work environment, building amenities are important to tenants seeking to attract talent. In response to this demand, many property owners are investing significant capital on shared space upgrades, including outdoor workspaces, lobby lounges, onsite cafés, coffee bars and fitness facilities.

Denver Place Achieves Mile-High Success with BOMA 360

January 20, 2020 | By Tanner Johnston

Located in, as one might guess, Colorado’s capital, Denver Place is one of the largest commercial office properties in the state. Boasting multiple event spaces, two restaurants, a fitness center, a large bike store facility, a Montessori school and more, the property boasts nearly one million square feet of rentable space and covers two and a half acres of downtown Denver. The LBA Realty property team has to be exceptionally well-organized so every visitor to the massive property has a great experience.

Is Your Space Instagrammable?

May 13, 2019 | By Liz Wolf

The iconic, 72-story Bank of America Plaza, outlined in its signature neon green lights, is hard to miss along the nighttime Dallas skyline. People’s curiosity is especially peaked, however, when the BOMA 360-designated and TOBY® Award-winning skyscraper’s lights temporarily change color with special events, holidays or other events, like pink for Breast Cancer Awareness Month.

Space as a Service: There’s an App for That

December 4, 2019 | By John Salustri

As tenant companies compete to attract the best and brightest employees, they are turning to building management to differentiate their workplaces. Thankfully, advanced mobile applications can be powerful tools to help better serve these occupant needs.

Tenant Confidential

March 10, 2017 | By John Salustri

Relationships are complicated. Between love and hate, there are many nuances of need and desire that often go unexpressed and can ultimately damage an otherwise solid commitment. Just ask Dr. Phil. Or the tenants in your building.

Tenant Amenities in The Modern Age

November 12, 2016 | By Jessica Bates

Decades ago, office workers expected little more than four walls and a functioning elevator when they arrived at work for the day. Now, with many employees spending long hours at the office and employers increasingly competing for talent, offices are being transformed into dynamic spaces focused on enhancing both the productivity and quality of life of those within. But workspaces aren’t the only areas being transformed; big changes are also taking place in office building common areas. For property professionals, this means re-examining what amenities are offered within a building—offerings that enhance the daily experience of occupants—to ensure they meet the needs of today’s tenants.

Workplace Amenities Reimagined

October 13, 2020 | By Liz Wolf

It’s been an amenities arms race for office building owners to provide wow-worthy spaces to prospective tenants. These once sought-after amenities, however, are perceived very differently during the COVID-19 pandemic. Property management teams are now stepping up to reimagine amenities spaces and also create new virtual experiences as health and safety take center stage.

Resolving Conflict in the Workplace

April 6, 2020 | By Dylan M. Bates

Perhaps this scenario sounds familiar. You walk into the office and a coworker says something like, “We have a problem.” Your heart starts to race, your blood pressure rises and the possibilities of what could be wrong begin to rush through your head. Is a tenant unhappy? Did someone on your team threaten to quit? You had a to-do list for the day and dealing with an unforeseen conflict wasn’t on it. Inevitably, everything else will have to wait. If this resonates with you, you’re joined by a reported 85 percent of employees who have dealt with conflict in the workplace. Relationships are so integral to the jobs of property managers—relationships with tenants, vendors, engineers, owners and others—that conflict is almost inevitable. Having the tools to de-escalate tense situations is critical.

Welcome to the New Age of Corporate Fitness

January 23, 2020 | By John Salustri

Now that the holidays are over and fitness resolutions are in place, it’s time to reexamine the corporate fitness center. Leading-edge properties are now offering a range of amenities to help tenant accomplish their health goals, bringing about a wider understanding of what “wellness” might include.

From Workplace to People Place

January 1, 2020 | By Scott O. Jones

In case you haven’t heard, the answer to most things in life is this: Find a balance. Whether you’re tackling a new health goal, striving for work-life equilibrium or even negotiating with a client—the sweet spot lies somewhere in the middle. People seek balance, and guess what? They look for it in their physical surroundings, too.

Can Office Space and Children Mix?

April 19, 2019 | By Liz Wolf

For multitenant office buildings in competitive markets, keeping a building fully occupied can become an amenities arms race. Many property teams may have never even considered offering on-site childcare as a way to woo desirable tenants, but the move to invest in daycare space—either as an amenity or through a childcare-focused tenant—might just give them that competitive edge.

The New day of the Corporate Campus

February 11, 2019 | By John Salustri

What are the defining amenities of a corporate campus? That depends, in large part, on where the campus is located, says Kay Sargent, senior principal of WorkPlace for HOK, a global design, architecture, engineering and planning firm. Is it in the suburbs or the city?

Love Will Keep Us Together: Keeping Tenants Happy

December 4, 2018 | By John Salustri

Here’s a riddle for you: How is a building manager like a circus juggler? Answer: If anything falls down, people notice. In the case of a property manager, that can include your boss, your ownership entity and the group on which the entire structure hinges: your tenants.

A Tight Squeeze: How Dense Is Too Dense?

July 18, 2018 | By BOMA International

For years, property professionals have witnessed firsthand the densification of tenant spaces in the office buildings they oversee, as more and more employees occupy the same—or even less—space. In addition to dealing with the ensuing operational challenges, building owners and property managers have heard anecdotes from occupants who say their workplace is feeling too crowded. Finally, there’s some hard evidence to back up what those in commercial real estate have known for years: There’s a tipping point when what a tenant might call an "efficiently designed" office space becomes too dense—and the occupant experience suffers as a result.

Placemaking and the Redefined Office Environment

August 6, 2017 | By John Salustri

There was a time, not too long past, when the shape and look of an office figured little in someone’s job hunt. And while nothing ever trumps salary and benefits, job candidates increasingly are factoring into their selection process how the office environment supports a full range of wants and needs.

(Co)Working Knowledge: The Shared Office Model Is Changing

January 6, 2017 | By Christian Beaudoin and Julia Georgules

Recent media coverage may have you thinking that the shared office concept, often referred to as “coworking,” is a new commercial real estate niche shaking up the traditional office leasing model. But short-term leases and flexible size arrangements date back to the 1960s. Since that time, the industry has grown to include major players, such as Regus, Carr Workplaces and Servcorp, but local operators also have proliferated across the United States.

Taking Food Trucks for a Test Drive

June 16, 2017 | By Leah Grout Garris

Commercial property owners and managers have found a bold new way to attract, retain and impress tenants: forming partnerships with local food trucks to bring building occupants a variety of new culinary choices.

Building Owners and Managers Association International