The retail real estate sector is slated for continuous growth in the second half of 2025, marked by strong fundamentals, low vacancies and expansion (Schuckman Realty). This comes as no surprise as terms like “medtail” (healthcare services embedded in strip malls and shopping centers, as JLL describes) and mixed-use environments reshape the sector. Post-COVID, retail properties have evolved into more interactive, experience-driven destinations beyond traditional shopping. However, among these exciting trends, one ranks supreme: consumers expect more from these properties. A building’s operational efficiencies, sustainability initiatives and technology investments are no longer nice-to-haves but essential components of a positive experience.
In this case study, we explore how properties in the retail sector are leveraging the BOMA 360 framework to drive operational excellence, strengthen tenant relationships, and stand out in a competitive market.