Upon successful completion of this course, learners will be able to:

• Understand and demonstrate what motivates staff and how to use techniques to influence staff behavior.
• Demonstrate the importance of communication and marketing and provide tools and techniques for the manager.
• Provide a framework for organizing the functions associated with facilities management and the rationale for organization configurations.
• Demonstrate the importance of problem-solving and provide problem-solving tools necessary for managers to guide staff in problem-solving activities.
• Apply your learned skills and abilities to a sustainability-driven building upgrade case study.