A Healthy Dose of Customer Service
May 6, 2018 | By Jessica Bates and John B. Mugford
Medical office buildings (MOBs), hospitals and other healthcare facilities are on the leading edge of embracing wellness trends in the built environment. This may be because many visitors to healthcare facilities already are under some stress, whether they are ill or simply nervous about an annual check-up. A calming environment that boosts their mood can make it easier for them to visit their healthcare providers, which can have no small impact on their health. As a result, in healthcare real estate, "wellness" often is synonymous with great customer service.